How will this happen?

We are planning to:

  • Develop and improve our website to ensure you can find the services and information you need quickly and easily - starting with the services requested most often.
  • Develop more online application processes where information drops straight into back office systems and introduce technology that will allow us to accept supporting documents online to avoid the need for paper transactions.
  • Make sure our website and online forms work well on smart phones and other mobile devices.
  • Review and simplify the way we deliver services to ensure our processes are fast and effective, paving the way for more effective IT systems.
  • Work behind the scenes to join technology together to provide a smarter way of working.
  • We are starting this work now and aim to finish it by early 2016.

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